HOW TO USE THE VIDEO TOOL?
Our technical team has implemented an easy system for our customers to help them submitting or recording a video directly from their desk or any other mobile devices that are connected to the internet.
- If you are on a computer or laptop, please make sure you have a webcam and audio input system (such as a microphone or a webcam with an integrated audio device).
- If you are on a tablet or mobile, please make sure that your webcam is turned on and that your audio is connected properly.
To get started submitting or recording a video, just click on the “Click to Open Video Tool” as shown in the image below:
Once you click on this button, the video tool will popup just like this:
From this video tool you can either select the option to select a video that you have already recorded from your computer, or click on the “Record Video” button and follow the onscreen steps to get your video submitted.
Once the video is submitted, we may need to get in touch with you to collect some additional information, such as the brand logo you would like to add as watermark on the video etc. so, once the video is submitted please feel free to use either our live chat (available from 9:00am to 5:30pm EST from Monday to Friday); call us on (301) 963-3553 or simply use our contact form to send us an email and one of our technical representatives will get back to you within 1 business day.