Terms & Conditions

This website and any mobile application (collectively, this “Site”) is owned by Digitized Logos Inc. (“We”, “Us” or “Digitized Logos Inc.”). We are providing you with access to this Site and our online store (together, our “Services”) subject to the following terms and conditions.

By browsing, accessing, using, registering for or purchasing merchandise on this Site or otherwise using our Services, you are agreeing to all of the following terms and conditions, including any policies referred to herein (collectively, these “Terms”). So, please read these Terms carefully. We reserve the right to change this Site and these Terms at any time. If you are unwilling to be bound by these Terms‚ you should not browse, access‚ use‚ register for or purchase merchandise from the Site.

You represent and warrant that you are at least 18 years old or visiting this Site under the supervision of a parent or guardian.

Privacy Policy

Our Privacy Policy, which also governs your visit to Our Site, can be found here. Please review our Privacy Policy for information on how We collect, use and share information about our users.

Order Requirements

To prequalify artwork, or for artwork questions on new orders, please use this contact form. For general customer inquiries or changes on existing orders, contact customer service using this contact form.

Unless a specific size is indicated on your purchase order, Digitized Logos will determine the most appropriate size for your imprint. If no imprint area is indicated, we reserve the right to decorate in the area most suitable for the artwork and method specified.

Complete purchase order number as generated on your PO form must be placed in the subject line of both the order and art emails before they can be reviewed. All emailed orders must be sent using the sales contact form. Any other formats may result in processing delays.

Artwork must be sent separately using this artwork upload form.

Additional Order Info:

Order Acknowledgement for Imprint Orders

After receiving your order, Digitized Logos will send you an Order Acknowledgement. Please read carefully and contact us immediately if corrections and/or changes are necessary. All changes must be confirmed in writing.

Order Minimum

All imprinted orders require minimum quantities as listed throughout the catalog.

Order Cancellations

Orders can be cancelled only with written factory authorization prior to imprinting or production. If an order is cancelled after production has begun, it may be subject to additional charges. Charges will still apply to any product proof received prior to order cancellation.

Customer Approval

Digitized Logos must receive your proof approval and must have shipping information before production commences. Once approval is received, any changes to an order may incur additional costs and lead time. The following proofs are available:

Online Proof

Online proofs are available at no charge upon request.

Paper Proof (only if requested)

First paper proof is free. Additional paper proofs, available upon request at a cost.

Product Proof

Product proofs can be ordered at an additional cost. Product proofs can be shipped using our standard 5-day ship when requested. Cost is product proof charge plus item price, running charge, overnight freight charges and applicable order setup.

Artwork Requirements

Embroidery

Tajima DST files, Wilcom EMB files

PhotoReal, PhotoGrafixx and Domes

Adobe Illustrator (AI) file, vector format with all text converted to outlines. Please save as .eps or native .ai file.

All other methods

AI file, vector format with all text converted to outlines. Please save as .eps or .ai file.

Production and Shipping Information

Production time begins upon receipt of signed Order Approval Form, approval of credit and receipt of all order information including shipping addresses and customer inserts. Digitized Logos uses FedEx as standard carrier U.S. domestic shipments quoting purposes. Once your order is shipped, we will send you an Advance Shipping Notice, which includes a tracking number.

Use of This Site

Subject to your compliance with these Terms‚ We grant you a limited‚ non-exclusive‚ non-transferable‚ non-sublicensable license to access and make personal‚ non-commercial use of this Site. This license grant does not include: (a) any resale or commercial use of this Site or content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of this Site and its contents; or (d) use of any data mining‚ robots‚ or similar data gathering and extraction methods on this Site. You may not use‚ frame or utilize framing techniques to enclose any of Our trademark‚ logo‚ content or other proprietary information (including the images found at this Site‚ the content of any text or the layout/design of any page or form contained on a page) without Our express written consent. Further‚ you may not use any meta tags or any other “hidden text” utilizing Our name‚ trademark‚ or product name without Our express written consent. Any breach of these Terms shall result in the immediate revocation of the license granted in this paragraph without notice to you.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of this Site so long as the link does not portray Us or Our products or services in a false, misleading, derogatory, or otherwise offensive matter. This limited right may be revoked at any time. You may not use any of Our logos or other proprietary graphics or trademarks as part of the link without express written permission.

Account

In order to access some features of this Site‚ you may be required to register and We may assign to you, or you may be required to select, a password and user name or account identification. If you register‚ you agree to provide Us with accurate and complete registration information‚ and to inform us immediately of any updates or other changes to such information.

You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms, and We have no obligation to investigate the authorization or source of any such access or use of this Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY SELECTED BY, OR ASSIGNED TO, YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.

Electronic Communication

When you use this Site, or send emails to Us, you are communicating with Us electronically. You consent to receive communications from Us electronically. We will communicate with you by e-mail or by posting notices on this Site or through our other services. You agree that all agreements, notices, disclosures and other communication that We provide to you electronically satisfy any legal requirements that such communications be in writing.

SMS Notifications

We offer the option for US-based customers to receive order notifications via SMS. By checking the box available on our checkout page indicating your consent for SMS notifications, you confirm that the phone number provided is a mobile phone number capable of receiving SMS.

Should you wish at any time to opt-out from our SMS notifications, you may send us an opt-out request through our contact form or call us on our hotline (888) 200-0911.

User Content

This Site may include features and functionality (“Interactive Features”) that allows users to create, post, transmit or store any content, such as text, music, sound, photos, video, graphics or code on the Sites (“User Content”). User Content is publicly-viewable and may include your profile information and any content you post pursuant to your profile, but it does not include your account information or information you submit in order to make a purchase. You agree that you are solely responsible for your User Content and for your use of Interactive Features, and that your use any Interactive Features at your own risk.

By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish or send through the Sites any of the following:

Rights in User Content

Except as otherwise provided in these Terms, on this Site or in a separate agreement with Us, We claim no ownership or control over any User Content. However, by submitting or posting User Content on this Site, you grant to Us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content on this Site and on third-party sites and mobile applications and in all other media or formats, whether currently known or hereafter developed, for any purpose and without any compensation to you. You also grant users of this Site the right to access your User Content in connection with their use of this Site.

By posting User Content to this Site, you represent and warrant that (a) such User Content is non-confidential; (b) you own and control all of the rights, title and interest in and to the User Content or you otherwise have all necessary rights to post and use such User Content to this Site and to grant to Us the rights that you grant in these Terms; (c) the User Content is accurate and not misleading or harmful in any manner; and (d) the User Content, and your use and posting thereof in connection with this Site, do not and will not violate these Terms or any other of Our applicable terms, guidelines or policies or any applicable law, rule or regulation.

Feedback

Separate and apart from User Content, you may have the ability to submit questions, comments suggestions, reviews, ideas, plans, designs, notes, proposals, drawings, original or creative materials and other information regarding this Site, Us and our products or services (collectively “Feedback”). You agree that Feedback is non-confidential and shall become Our sole property. We shall own exclusive rights, including all intellectual property rights, in and to such Feedback and shall be entitled to the unrestricted use and dissemination of the Feedback for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

Restrictions on Rights to Use

You agree you shall not (and you agree not to allow any other individual or entity using your password and identification to):

We have no obligation to monitor any user conduct on this Site, and We reserve the right and have absolute discretion to monitor any user conduct on this Site at any time and for any reason without notice.

Ownership

As between you and Us‚ this Site‚ including all photographs‚ images‚ text‚ graphics‚ icons‚ audio clips‚ software‚ source code and other aspects thereof (excluding User Content)‚ all improvements or modifications thereof‚ all derivative works based thereon‚ and the collection‚ arrangement‚ and assembly of this Site (collectively, the “Site Content”)‚ including all copyrights‚ trademarks‚ and other intellectual property or proprietary rights in the foregoing‚ are owned by Us or our licensors and protected by applicable copyright laws.

The use of any of Our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent. Nothing in these Terms shall be deemed to grant to you or any other user any license or right in or to any of Our patents‚ copyrights‚ trademarks‚ trade secrets or other proprietary rights.

Purchases on this Site

You agree that all of your transactions with or through this Site may, at Our option, be conducted electronically from start to finish. If We decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us. You are responsible to print or make an electronic a copy of these Terms and any other contract or disclosure that we are required to provide to you.

The risk of loss and title for items purchased by you on this Site pass to you upon our delivery of the items to the carrier pursuant to a shipment contract.

We charge sales tax for merchandise ordered on this Site based on the applicable state sales tax rate of the location to which the order is being shipped.

When We ship to you or per your directions to another person, you agree to pay the shipping and any handling charges shown on this Site when your order is placed. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service. Any shipping or handling charges may or may not reflect actual costs.

Only valid credit cards or other payment method acceptable to us may be used. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the Sites) to that card or other method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

Once the order is customized/decorated at your request since it is made for you only, cannot be returned.

We attempt to be as accurate as possible and eliminate errors on this Site; however, We do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on this Site, in an order confirmation, in processing an order, delivering a product or service or otherwise, We reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund.

All items are subject to availability and We reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice. We reserve the right to refuse or cancel any orders placed for products and/or services which the sale or use of such product and/or service in your state or jurisdiction is restricted or prohibited.

Shipping Disclaimer

Freight rates are calculated automatically by shipping system based on item(s) weight and quantity. Any inquiry about freight charges should either be emailed using this form or you may call us on 301-963-3553 from 9:00am to 5:30pm EST.

Links

This Site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that We are not responsible for the operation of or content located on or through any such site.

Termination

You may terminate the Terms at any time by closing your account, discontinuing your use of this Site and providing Us with a notice of termination. We reserve the right, without notice and in our sole discretion, to terminate your right to use this Site, or any portion of this Site, and to block or prevent your future access to and use of this Site or any portion of this Site.

Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify and hold harmless Us and our subsidiaries and affiliates, and our respective officers, directors, agents, partners, members, employees, independent contractors, service providers and consultants (“Our Related Parties”), from and against any claims, damages, costs, liabilities and expenses (collectively, “Claims”) arising out of or related to (a) your access to and use or misuse of this Site; (b) any User Content you post, upload, use, distribute, store or otherwise transmit on or through this Site; (c) any Feedback that you provide; (d) your violation of these Terms; and (e) your violation of any rights of another. You agree to promptly notify Us of any third party Claims, cooperate with Us in defending such Claims and pay all fees, costs and expenses associated with defending such Claims (including but not limited to attorneys’ fees). You further agree that the We shall have the right to control of the defense or settlement of any third party Claims.

Disclaimers

Except as expressly provided, this Site, including all Site Content, and services provided on or in connection with this Site are provided on an “AS IS” and “WITH ALL FAULTS” basis without representations, warranties or conditions of any kind, either express or implied. WE DISCLAIM ALL OTHER REPRESENTATIONS, WARRANTIES, CONDITIONS AND DUTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES, DUTIES OR CONDITIONS: (A) OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, RESULTS, TITLE, AND NON-INFRINGEMENT; AND (B) CREATED BY TRADE USAGE, COURSE OF DEALING OR COURSE OF PERFORMANCE. We does not represent or warrant that this Site is accurate, complete, reliable, current or error-free. We do not represent or warrant that this Site or our servers are free of viruses or other harmful components.

Exclusivity of Remedy; Limitation of Liability

Your sole and exclusive remedy, and Our sole and exclusive liability, for any breach of warranty shall be your right to return the product, or receive a refund for the service under Our applicable returns and exchanges policies. IN NO EVENT SHALL THE WE OR OUR RELATED PARTIES, BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOSS OF BUSINESS, EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, NOR SHALL OUR AND OUR RELATED PARTIES’ AGGREGATE LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), OR OTHER THEORY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PURCHASE OR USE OF ANY PRODUCTS OR SERVICES PURCHASED THROUGH THIS SITE EXCEED THE PURCHASE PRICE OF THE PRODUCT OR SERVICE. THE LIMITATIONS SET FORTH IN THIS PARAGRAPH WILL NOT LIMIT OR EXCLUDE OUR OR OUR RELATED PARTIES’ GROSS NEGLIGENCE, FRAUD, INTENTIONAL, WILLFUL, MALICIOUS OR RECKLESS MISCONDUCT.

Remedies

You agree that our remedy at law for any actual or threatened breach of these Terms would be inadequate and that we shall be entitled to specific performance or injunctive relief, or both, in addition to any damages that we may be legally entitled to recover, together with reasonable expenses of any form of dispute resolution, including, without limitation, attorneys’ fees.

No right or remedy of ours shall be exclusive of any other, whether at law or in equity, including without limitation damages injunctive relief, attorneys’ fees and expenses.

Modifications to Site

We reserve the right to modify or discontinue, temporarily or permanently, this Site or any features or portions thereof without prior notice.

Severability

If any these provisions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed several and shall not affect the validity and enforceability of any remaining provision.

No Third-Party Beneficiaries

These Terms are for the benefit of, and will be enforceable by, the parties only. These Terms are not intended to confer any right or benefit on any third party or to create any obligations or liability of a party to any such third party.

Miscellaneous

No agency‚ partnership‚ joint venture‚ or employment relationship is created as a result of these Terms‚ and you do not have any authority of any kind to bind Us in any respect whatsoever. We may provide you with notices‚ including those regarding changes to these Terms‚ by email‚ regular mail‚ or postings on this Site. These Terms, which shall be deemed accepted by you upon your use of the Site‚ constitute the entire agreement among you and Us regarding use of this Site. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of the enforcement of such right or provision. If any provision of these Terms is found to be unenforceable or invalid‚ that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. These Terms are not assignable‚ transferable or sublicensable by you‚ except with our prior written consent. These Terms include and incorporate by reference Our Privacy Policy, which can be found here, and any notices regarding the Site.

Airline Miles Terms & Conditions

American Airlines AAdvantage® miles Terms and Conditions

Important Notice: DigitizedLogos.com reserves the right to and/or change Customer Rewards/AAdvantage® Program (“Program”) terms and conditions at any time. This means, for example, that DigitizedLogos.com may change the number of AAdvantage® miles earned for spending, the number of points required to redeem flight awards, impose caps and/or fees, and/or cancel rewards. In addition, DigitizedLogos.com reserves the right to terminate the Program without prior notice. All rewards are subject to availability. Merchants’ participation in the Program is subject to change. Some Rewards have limited availability.

This offer may not be used in conjunction with any other promotion, discounts, or coupon. Qualifying AAdvantage® miles: Excluding any taxes, shipping & handling, and set up charge.

~ Indulge in our enhanced airline miles rewards program, available for a limited time exclusively for new customers! Your journey begins with each purchase, earning you miles rewards based on your spending: $500.00 gets you 1,000 miles, $1,000.00 brings 2,000 miles, $1,500.00 secures 3,000 miles, $2,000.00 grants 4,000 miles, and for the ultimate adventure, a $50,000.00 spend unlocks an astounding 100,000 miles in rewards! This upgraded offer ensures flexibility and richness in your travel benefits. New customers will enjoy this tiered system, where miles rewards will be credited to your account upon qualifying purchases, and the perks don’t end after reaching the maximum reward threshold. Keep soaring with us, earning 1 mile for every dollar spent beyond the specified amounts. Thank you for choosing our airline, where every purchase propels you further towards exciting destinations!

*Qualifying AAdvantage® miles: Excluding any taxes, shipping & handling, and set up charge.

American Airlines Disclaimer:

American Airlines reserves the right to change the AAdvantage® program and its terms and conditions at any time without notice, and to end the AAdvantage® program with six months notice. Any such changes may affect your ability to use the awards or mileage credits that you have accumulated. American Airlines is not responsible for products or services offered by other participating companies. For complete details about the AAdvantage® program, visit www.aa.com/aadvantage.

American Airlines and AAdvantage are marks of American Airlines, Inc.

American Airlines is not responsible for products or services offered by other participating companies.

All promotions associated with Digitized Logos are subject to change. Digitized Logos is not responsible for typographical errors and/or omissions on this website.

Terms and Conditions for Southwest Airlines® Rapid Rewards® points

Important Notice: DigitizedLogos.com reserves the right to and/or change Customer Rewards/Airline Miles Program (“Program”) terms and conditions at any time. This means, for example, that DigitizedLogos.com may change the number of points/miles earned for spending, the number of points required to redeem rewards, impose caps and/or fees, and/or cancel rewards. In addition, DigitizedLogos.com reserves the right to terminate the Program without prior notice. All rewards are subject to availability. Merchants’ participation in the Program is subject to change. Some Rewards have limited availability.

This offer may not be used in conjunction with any other promotion, discounts, or coupon. Qualifying Miles: Excluding any taxes, shipping & handling, and set up charge.

~ Indulge in our enhanced airline miles rewards program, available for a limited time exclusively for new customers! Your journey begins with each purchase, earning you miles rewards based on your spending: $500.00 gets you 1,000 miles, $1,000.00 brings 2,000 miles, $1,500.00 secures 3,000 miles, $2,000.00 grants 4,000 miles, and for the ultimate adventure, a $50,000.00 spend unlocks an astounding 100,000 miles in rewards! This upgraded offer ensures flexibility and richness in your travel benefits. New customers will enjoy this tiered system, where miles rewards will be credited to your account upon qualifying purchases, and the perks don’t end after reaching the maximum reward threshold. Keep soaring with us, earning 1 mile for every dollar spent beyond the specified amounts. Thank you for choosing our airline, where every purchase propels you further towards exciting destinations!

*Qualifying Miles: Excluding any taxes, shipping & handling, and set up charge.

Southwest Airlines® Rapid Rewards® points Disclaimer:

All Rapid Rewards® points Terms and Conditions apply. Visit https://www.southwest.com/html/customer-service/faqs.html?topic=rapid_rewards_program_terms_and_conditions for complete details.

All promotions associated with Digitized Logos are subject to change. Digitized Logos is not responsible for typographical errors and/or omissions on this website.

Free Set-Up/Digitizing with Initial Order : In order to qualify for free set-up and digitizing, your order must be of $1,000.00 or more; excluding freight.

We will Beat any Competitor’s Price: Competitors must be an ASI or PPAI approved companies. A proof of price is required and may be verified.

Questions

Questions regarding these Terms, Our Privacy Policy, or other policy related material can be directed to our support staff by emailing us here.